Privacy Policy – zh88 com Data Protection & Your Rights

1. About This Policy

This Privacy Policy describes how zh88 com collects, uses, stores and protects the personal information of players who register and use the zh88 com platform, including the sportsbook, casino, live casino and all associated features accessible at zh88com.win.

By creating an account and using zh88 com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform.

This policy should be read together with the Terms and Conditions, which govern your use of zh88 com as a whole. Where this Privacy Policy and the Terms and Conditions address the same topic, both documents are relevant and should be considered together.

2. Data We Collect

zh88 com collects personal data in two main ways: information you provide directly when registering or using the platform, and information collected automatically as you use zh88 com.

Information you provide directly:

• Full name, date of birth and gender (required for account registration and age verification)
• Email address and mobile phone number
• Residential address and city (required for identity verification)
• CNIC or other government-issued ID details when verification is required
• Payment account details associated with JazzCash, Easypaisa, Raast, bank accounts or cards used for deposits and withdrawals
• Any documents you submit in response to a verification request
• Communications you send to zh88 com customer support

Information collected automatically:

• IP address, device type, operating system and browser information
• Login timestamps and session duration
• Pages visited, games played, bets placed and betting patterns
• Deposit and withdrawal transaction history
• Cookie data and similar tracking technologies (see Section 6)

3. How We Use Your Data

zh88 com uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity and manage your player profile on zh88 com.
• Processing transactions: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform operation: To provide access to sportsbook markets including cricket, PSL and T20, as well as casino games, live casino tables and all other features of zh88 com.
• Customer support: To respond to your queries, resolve disputes and assist with account issues.
• Security and fraud prevention: To detect and investigate suspicious activity, unauthorised access, collusion or any breach of the Terms and Conditions.
• Responsible gaming: To monitor usage patterns and support players who have set deposit limits, cooling-off periods or self-exclusion requests.
• Platform improvement: To analyse how players use zh88 com and improve the overall experience, navigation and game offering.
• Promotions and communications: To inform you about bonuses, promotions and platform updates that you have opted in to receive.

zh88 com does not use your personal data for purposes that are incompatible with those listed above. If we intend to use your data for a new purpose, this policy will be updated and you will be notified where required.

4. Legal Basis for Processing

zh88 com processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing that is necessary to fulfil the agreement between you and zh88 com — for example, creating your account, processing deposits and withdrawals, and settling bets.
• Legitimate interests: Processing that zh88 com carries out based on its legitimate business interests, such as fraud prevention, platform security and improving the user experience — provided these interests do not override your fundamental rights.
• Legal obligation: Processing that is required in order to comply with applicable obligations, such as identity verification or the retention of financial records.
• Consent: Where we rely on your consent — for example, for sending promotional communications — you have the right to withdraw that consent at any time by contacting customer support or adjusting your account notification settings.

5. Payment Data & PKR Transactions

When you make a deposit or withdrawal on zh88 com using JazzCash, Easypaisa, Raast, a bank transfer, a debit or credit card, or another supported mobile wallet, certain payment information is collected and processed to complete the transaction.

zh88 com works with trusted third-party payment processors to handle financial transactions. These processors operate their own secure systems and are only provided with the payment data necessary to complete your transaction. zh88 com does not store full card numbers or mobile wallet PINs on its own servers.

All PKR transaction data is retained in accordance with the data retention periods described in Section 9. This data may also be used for fraud prevention and identity verification purposes as described in Section 3.

6. Cookies & Tracking Technologies

zh88 com uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences and to understand how players navigate and use the site. Here is a summary of the types of cookies we use:

• Essential cookies: These are required for zh88 com to function. They keep you logged in during your session and ensure secure access to your account. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These remember your preferences — such as your preferred language or last visited section — to give you a more personalised experience on zh88 com.
• Analytics cookies: These help us understand which pages and features are most used, how long players spend on the platform and where navigation improvements can be made. Analytics data is aggregated and does not identify you personally.
• Security cookies: These help detect and prevent fraudulent activity, unauthorised logins and bot activity on the platform.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in or use certain features of zh88 com properly.

7. Third-Party Sharing

zh88 com does not sell, rent or trade your personal data to any third party for marketing or advertising purposes. We only share your information with the following categories of third parties, and only where it is necessary:

• Payment processors: JazzCash, Easypaisa, Raast and other supported payment providers receive the minimum transaction data required to process your PKR deposits and withdrawals.
• Identity verification providers: Where additional verification is required, we may share your submitted documents with specialist verification partners to confirm your identity and age.
• Technology and infrastructure providers: Companies that provide hosting, security, analytics or customer support software to zh88 com may process data on our behalf as part of providing those services. Such providers are bound by data processing agreements and may not use your data for their own purposes.
• Game content providers: Casino and live casino game providers may receive limited session data to ensure games function correctly and to support dispute resolution. They do not receive your full account profile.
• Fraud prevention and security services: Where suspicious activity is detected, relevant data may be shared with fraud prevention systems or reviewed internally by our risk team.

8. Data Security

zh88 com takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encrypted data transmission between your device and zh88 com servers using SSL/TLS protocols
• Secure, access-controlled storage for all account and transaction data
• Regular security assessments of our platform infrastructure
• Internal access controls ensuring only authorised personnel can access personal data
• Automated monitoring systems to detect and respond to suspicious account activity in real time

While zh88 com takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone. If you believe your account has been compromised, contact zh88 com support immediately.

9. Data Retention

zh88 com retains personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable obligations. The general retention approach is as follows:

• Active accounts: Personal data is retained for as long as your account remains active on zh88 com.
• Closed accounts: Following account closure, certain data — including identity documents, transaction records and correspondence — is retained for a defined period as required for fraud prevention, dispute resolution and financial record-keeping purposes.
• Marketing data: If you have opted in to promotional communications, your contact details for this purpose are retained until you opt out or request deletion.
• Support communications: Records of your support interactions are retained for a period sufficient to resolve disputes and improve service quality.

When personal data is no longer required, zh88 com securely deletes or anonymises it so that it can no longer be linked to you as an individual.

10. Your Rights

As a player on zh88 com, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 13.

zh88 com will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure your data is not disclosed to an unauthorised party.

11. Children's Privacy

zh88 com is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on zh88 com or provided personal information to us, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and deleting the associated data.

12. Changes to This Policy

zh88 com may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how your personal data is used, zh88 com will make reasonable efforts to notify active players — for example, by displaying a notice on the platform or sending an email to your registered address. Continued use of zh88 com after any changes to this policy constitutes your acknowledgement of the updated terms.

We encourage you to revisit this page periodically so you always have a clear and current understanding of how zh88 com handles your personal information.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how zh88 com has handled your personal information, please get in touch with our support team. We are happy to help and will respond to all privacy-related queries as promptly as possible.

When contacting us about a data rights request, please include your registered account details so we can locate your records and verify your identity before processing the request. This helps us protect your data and ensure it is only shared with the account holder.